Refund & Shipping Policy

PROCESSING TIMES:
We process orders within 1-3 business days, excluding holidays. Once your order ships, you’ll receive an email with tracking details. Please note we are not responsible for any delays, re-routes, or failed deliveries once the package is with the carrier.

ORDER CHANGES:
If you need to modify or cancel your order, please contact us as soon as possible. Once it has shipped, we’re unable to make any changes or cancellations.

RETURNED PACKAGES:
We are not responsible for returned packages due to incorrect addresses, unclaimed shipments, or any other delivery issues. If a package is returned to us, we will contact you via email to arrange reshipping. Please note that customers are responsible for covering the cost of reshipping.

DAMAGES:
We carefully package each order and mark fragile items to encourage careful handling. If your item arrives damaged or defective, please email us at haciendapaloma@outlook.com within 3 days of delivery with photos of the issue. All packages are insured with the carrier, and in the event of damage, a claim can be filed.

Please note that due to the handmade nature of our products, minor variations in color, texture, or size may occur. These natural imperfections are not considered defects and are not grounds for a return or refund.

REFUNDS:
All sales are final. However, if you believe there’s an exception or unique circumstance, please reach out to info@haciendapaloma.com with your order number and reason, and we’ll be glad to review your request.