Shipping policy

PROCESSING TIMES:
We process orders within 1-3 business days, excluding holidays. Once your order ships, you’ll receive an email with tracking details. Please note we are not responsible for any delays, re-routes, or failed deliveries once the package is with the carrier.

ORDER CHANGES:
If you need to modify or cancel your order, please contact us as soon as possible. Once it has shipped, we’re unable to make any changes or cancellations.

RETURNED PACKAGES:
We are not responsible for returned packages due to incorrect addresses, unclaimed shipments, or any other delivery issues. If a package is returned to us, we will contact you via email to arrange reshipping. Please note that customers are responsible for covering the cost of reshipping.

DAMAGES:
We take pride in carefully packaging your order and marking fragile items clearly to encourage careful handling. If your item arrives damaged or defective, please email us within 3 days of delivery with photos of the issue. We'll investigate the issue and offer a solution.

REFUNDS:
All sales are final. However, if you believe there’s an exception or unique circumstance, please reach out to info@haciendapaloma.com with your order number and reason, and we’ll be glad to review your request.